Work

2025 - 2025
Institute of Data
Teaching Assistant (Full Time 3 months)
- Provided one-on-one and group support to students during and after lessons.
- Answered technical and conceptual questions to reinforce understanding of course material.
- Guided students through lab exercises, helping troubleshoot coding issues in real time.
- Assessed and marked lab work, offering constructive feedback to support learning and improvement.
- Tracked student progress and collaborated with instructors to identify areas for additional support.
2025 - 2025
Institute of Data
Teaching Assistant (Full time 2-week contract)
- Stepped in as a last-minute replacement for the original teaching assistant due to sickness, supporting lab sessions for seven days.
- Assisted students remotely during lab sessions, providing guidance and support.
- Helped the teacher monitor student progress and address questions during labs.
- Marked student attendance and assessed lab work for accuracy and completeness.
2023 - 2024
Foundation Partners Limited
Level 1 & Level 2 Service Desk Engineer
- Provide first and second level ICT support to customers at medium to large businesses - Predominantly via phone assistance - Occasional on-site visits as required
- Collaborate with other team members to deliver support services
- Assist clients as needed with various ICT issues
- Follow directives from Senior Engineers or Senior Managers for on-site assistance - Diagnose ICT issues on-site
- Communicate proactively with end-users and directing engineer/manager - Update status of projects or requests to end-users and supervisors
- Proficient in utilizing various software solutions to troubleshoot and resolve issues effectively: - 3cx - TeamViewer - N-central - Halopsa
2019 - 2023
Fusion Tech Limited
ICT Support Technician
- Troubleshoot IT issues for small to medium-sized businesses, including server management.
- Set up mobile phones, laptops, and other devices.
- Proficient with software and tools such as Office 365, Sophos routers, and Acronis.
- Knowledgeable in: - Azure - Sharepoint - Nagios - Shadowprotect - Scalefusion - Eset - Yealink PBX and phone systems.
- Work on a helpdesk, including using a ticketing system and taking phone calls.
- Provide on-site IT support
- Work independently and as part of a team.
- Willing to learn new technologies and software to stay up-to-date with industry advancements.
- Use Active Directory to create and manage users and groups.
2018 - 2019
Darkwing Corporation Limited
ICT Support Technician
- Provide on-site IT support for small to medium-sized businesses and individual clients.
- Troubleshoot IT-related issues for both Mac and iPhone-based devices.
- Fix hardware and software issues for Mac devices.
- Use backup and cloning tools such as Time Machine and Shadow Protect.
- Set up Android and iPhone phones, as well as Mac laptops.
- Install OS and recover lost data.
- Understand how companies and individuals use their devices and troubleshoot issues accordingly.
- Work independently and as part of a team.
- Learn new technologies and software to stay up-to-date with industry advancements.